Call Control in Contele Desk

Control of the flow of registered tasks will occur on the **Tickets page.** There are two ways to display tasks: ** Cards ** or **List**. To choose the display form, just press the button corresponding to each of the visualization forms.  | Tip: We recommend the Card view, based on the Kanban model of workflow organization. In this model, the organization of the workflow is simplified, being easy to organize with the use of the mouse. # Task flow in Cards mode When viewing the task on the cards, Calls are divided into four columns, according to their status: * **Screening:** point at which a call is initiated; * **Pending:** status reported after task assignment to a technician; * **In progress:** tasks being performed by the User, that is, when his User is at the client; * **Resolved:** final state, when the visit ends without any pending issues. # Changing the status Changing the status of a call is simple. Click on the task card, keep the mouse button pressed and drag over the column you want to move.  Another way is to do this on the Ticket details page and choose the new rating in the **Status box.** The system will automatically save the Ticket in the column corresponding to the new status.  Learn more about Contele Desk [here.](Https://help.contelege.com.br/pt-br/category/contele-desk-1xwyz7k/) This content solved your question or helped you? Vote below and, if you didn't find what you were looking for, send a message in the chat beside.