Settings - Ticket Opening

Contele Desk can be configured to best suit your company's needs. Adjustments can be made easily and with just a few clicks. In this article, you will learn how to **Edit Ticket open actions**. The settings can be edited in the Settings item in the side menu # Opening Tickets By clicking on settings in the side menu, you will be taken to the Tickets opening settings. **In this section, you can:** * Free access to open Tickets by third parties (your customers); * Include your company logo * Get special links to include a shortcut button or a specific page for opening tickets to be included in your company portal. #### Access to Open Tickets In this field you can enable or disable the option of third parties (your customers). By choosing the "Open" option, your customers can register the opening of a Ticket through an exclusive WEB page, In the "Closed" option, the registration of the Ticket is limited to users of your company with permission to use the Contele Field Team Manager, | Tip: This option can only be enabled during periods when your company is up and running. Thus, it would avoid registering a Ticket outside business hours and impacting your SLA. #### Company logo and opening page image In this space, you can insert your company's logo and thus customize the exclusive WEB page display so that your customers can make a Ticket. This image is limited to a maximum size of 5 MB. The recommended size is 645x546 pixels. As for the header image of the ticket landing page, the recommended size is 1024x190 pixels. #### Shortcut button This space informs the HTML code for you to include a button on your company's website that directs your customers to open a Ticket. To do this, you need to copy the code (just click on the option next to the box and all the content will be uploaded to the clipboard) and paste it into the source code of your company's website. ||| While adding the button to your company page is a low-difficulty task, it is recommended that you contact your site developer to determine exactly where this information will appear on your page. #### Tickets opening URL This space informs the URL address (web page) so that your customer can register a Ticket. It is recommended to create a space on your company's website to attach this page. ||| It is recommended that you contact your company's website developer to create this space and include the fields to open the ticket. || An interesting tip is to use the iframe command in your website's HTML code. To do this, just include this command: on a specific page on your company's website. #### Form On the Ticket Opening tab, you can also edit the fields that will make up the exclusive page for your customers to register the ticket, By default, the ** Title ** and ** Description ** items are pre-configured. However, you can include information for filling out the Ticket that best suits your company's needs. To do this, just click on the "Add fields" button. A window to configure these fields will open.  To register this new field, you need to: 1. Set a title for this field 2. Choose the type of field with the best behavior according to your needs. There are five types of fields: * **Text** - Field used to include short texts, such as a title for example; * **Long Text** - Field used to include a text box with up to 512 characters; * **List** - Field used to include a list with options to be chosen, such as categories; * **Checkbox** - Field used to include a checklist such as possible defective items; * **Upload** - Field used to attach files, such as photos or documents, #### Data Display The order in which the fields are displayed on the WEB page will be what is displayed on that page. You can change this order. To do this, just click on the item and drag to the chosen display order. || TIP: It is advisable to start with a title (mandatory field) and end with a description (also required field). This content solved your question or helped you? Vote below and, if you didn't find what you were looking for, send a message in the chat beside.