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Have questions about boletos and invoices? Read this article.
Contele Field Team Manager is a prepaid system.
Thus, our financial platform generates the renewal invoice 15 days before the due date.
This feature causes the invoice to be automatically generated after the bill or credit card payment is cleared, and sent to the main e-mail address of the financial register.
Attention: The Invoice is only generated if the e-mail address registered during the hiring process is correct.
How do I change the invoice receipt email address?
To change the receipt email, please contact us via chat and open a ticket for Finance.
I need the invoice for the payment
If you need to pay only with the invoice, it is necessary to request it.
To do this, open a ticket with your company's data.
Click here to learn how to get support for questions, errors, and financial requests.
Deadline to generate your invoice
The deadline for us to generate your advanced NF is on the same day for requests up to 5pm (Monday through Friday), or by 12pm the next day for requests after 5pm (Monday through Friday).
Warning: You only need to place the order once. After this request, you will be registered by the Financial Department with automatic invoice issue, so whenever a new charge is generated, the system will generate and send it automatically.
How do I find my bills?
Search your e-mail for the following senders to find messages regarding the billet system:
- financeiro@contele.com.br;
- nf@contele.com.br;
If you cannot find the e-mail, look in the SPAM box.
Bill Clearing Time
After the payment of the bill, the processing by the bank can take up to 72 hours.
When the system receives the payment, an e-mail will be sent to the financial address registered on the platform, with the subject "We have received your payment".
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Article updated 07/04/2022