Contele Desk: Editing Ticket Information

# Editing Ticket information Regardless of a Tickets record type, you can edit the information contained in this Ticket. That is why: 1. In the side menu of the **Contele Desk**, click on **Tickets**. 2. Locate the Ticket you want to edit and click on it. 3. The page with the history of this Ticket will open. In it, you can: * Change Ticket details such as status, priority, attendant and customer.; * Include and read message history; * Attach files, include links and other information relevant to this task; * Create a Visit from your User to answer this Ticket. # How to Delete a Ticket In Contele Desk, there are two ways to delete a Ticket: ### 1. Within a Ticket 1. Locate the Ticket you want to delete and click on it. 2. The Ticket details page will open. 3. In it, click on the three dots in the upper right corner and choose **Delete.**  ### 2. In the Ticket Panel In the Ticket Panel, change the display of the Tickets from **Kanban** to **Run List** in the upper right corner. After that, check the checkboxes for the Tickets to be deleted, click **Actions** and then click **Delete**.  # Print a Ticket To print a Ticket: 1. Locate the Ticket you want to print and click on it; 2. On the details page, click on the three dots in the upper right corner and choose the Print option. 3. Configure print options and press the print button. Learn more in the category [Contele Desk.](Https://help.contelege.com.br/pt-br/category/contele-desk-1xwyz7k/) This content solved your question or helped you? Vote below and, if you didn't find what you were looking for, send a message in the chat beside.