Contele Desk: How to Open Ticket by email

**Your customers have two ways to register a Ticket:** * By email; * Through an exclusive page. # New Ticket by email Your customer can place a Ticket directly through an exclusive Contele Desk email that **you can customize.** The email sent by your customer must contain: * **A title:** that will be the subject of the Ticket. * **Email body:** which will be the Ticket description. Contele Desk will automatically create a Ticket based on this information, indicating the sender's data in the Customer field. | This email may also appear on your website, social networks, WhatsApp settings, etc. || Open Ticket by Email can take up to five minutes to be created after the customer has submitted the request. ## How to customize email? In Contele Desk, go to **Settings > Email.** In the **Custom Email** field, fill in the first half of the email you will use (after @ is the default), for example: _example@desk.contele.io_ Pass this personalized email to your customer. || A **Standard Email** is now available, but for practical reasons we recommend that you create a custom email address. || If the domain already exists, you will be informed so that you can replace it. || After your customer registers the Ticket in this way, he will receive an email in 10 minutes confirming the opening of this task. To know more: [New Ticket via Contele Desk](https://help.contelege.com.br/pt-br/article/novo-chamado-via-contele-desk-9265zd/) [Contele Desk: How to Open Tickets from the Public Site](https://help.contelege.com.br/pt-br/article/contele-desk-como-abrir-chamados-pela-pagina-do-formulario-1o8rgma / ) This content solved your question or helped you? Vote below and, if you didn't find what you were looking for, send a message in the chat beside.