New Call via Contele Desk

# Opening a call A ticket is the record of a task / call generated by a customer's demand. When opening a call, a service number is generated, recording all details, history, request and solution date for this task. **There are three ways to register a ticket in Contele Desk:** * Via Contele Desk; * Via _landing page_ for your customer to register; * By email to your customer to register. # How to create a ticket via Contele Desk In Contele Field Team Manager, click **Contele Desk > Tickets > New Ticket.**  Fill in the ticket details: * **Subject:** Ticket summary; * **Customer:** Indication of customers to be served; * **Priority:** Selection between open ticket priority levels; * **Attendant** User responsible for recording the Call; * **Description:** Full call details. Finally, click on **Create Ticket**. You will be directed to the page that gathers all the information related to this call. || Once a ticket has been created, it will be listed as the last item in the Triage column on the ticket flow page. | Tip: Ticket details can be edited. Find out how by clicking on [this link](https://help.contelege.com.br/en/article/contele-desk-editing-ticket-information-deh9q8/). | Tip: After creating a Ticket, you need to schedule the visit. Find out how by clicking on [this link](https://help.contelege.com.br/en/article/contele-desk-how-to-create-a-visit-from-ticket-18e2nln/). You might also be interested in: [Contele Desk: How to open call by email](https://help.contelege.com.br/pt-br/article/contele-desk-como-abrir-chamado-por-e-mail-38blk1/?bust=1620913388393) [Contele Desk: How to open calls on the Form page](https://help.contelege.com.br/pt-br/article/contele-desk-como-abrir-chamados-pela-pagina-do-formulario-1o8rgma / ? Bust = 1620913429822) This content solved your question or helped you? Vote below and, if you didn't find what you were looking for, send a message in the chat beside.