Why do I keep Receiving Information to Take the Training?

You have completed the [Managers training](https://help.contelege.com.br/pt-br/article/treinamento-do-contele-gestor-de-equipes-gestor-lek7to/) or [User Training](https://help.contelege.com.br/pt-br/article/treinamento-app-contele-equipes-usuario-1tl2erk/), and are you still receiving the message to do the training?  In this article, we'll explain the possible reasons you're still getting these messages. # Punctuation To complete the training, it is necessary to take the Mini-Quiz after attending all classes. You must obtain a score ** equal to or higher than 80 ** for the certificate to be sent to your e-mail and for you to stop receiving this newsletter. ** How to solve: ** Retake the test and score. # Different certificates ** How to solve it: ** It is necessary to make sure that the training that matches the hierarchy of your profile has been carried out: 1. Administrators and supervisors need to do the Contele Field Team Manager Training ([Click here](https://help.contelege.com.br/pt-br/article/treinamento-do-contele-gestor-de-equipes- manager -lek7to /)). 2. Users (external team) need to do the Contele Field Team APP Training ([Click here](https://help.contelege.com.br/pt-br/article/treinamento-app-contele-equipes-usuario- 1tl2erk /)). # Use of personal email It is necessary to use the e-mail address of the Contele Field Team Manager to complete the Mini Questionnaire. **Why?** Because the system identifies the email and ** verifies whether or not this email took the training. ** For this reason, you must fill in the Mini Questionnaire with the same email address you use in the Contele Field Team Manager or Contele Field Team APP. ** How to solve: ** Redo the questionnaire with the system email. # I followed the steps above, but I keep getting notifications If you continue to receive this notification, please make sure you have cleared your cache and if it doesn't, please contact us via chat. See too [How to clear the application cache data?](Https://help.contelege.com.br/pt-br/article/como-limpar-os-dados-de-cache-do-aplicativo-1b7mq6b/) [What is Cache and how it influences the system](https://help.contelege.com.br/pt-br/article/o-que-e-cache-e-como-ele-influencia-o-sistema - 35u5cy /) Did this content resolve your question or help you? Vote below and, if you didn't find what you were looking for, send a message in the chat beside.